FAQs

Methods of Payment

We accept the following methods of payment on the XINX website: Visa, Mastercard, American Express, Delta/Connect and Maestro. We do not accept cheques, cash or payments over the phone.

Delivery Costs

Please see our delivery & shipping section.

Order Dispatch

We aim to dispatch standard orders within 2 working days and delivery should take an extra one to two days. Dispatch is subject to availability and can take up to 7 days – we will notify you if any of the items you have purchased are unavailable or in the unlikely event we are unable to fulfill your order for any reason. You will receive an email from our delivery company letting you know your new purchases are on their way to you.

Sizing

Please see our sizing guide.

Returning an Item

Please see our returns section.

Washing
  • Machine wash at 30 degrees
  • Not suitable for tumble drying
  • Cool iron on reverse
  • Do not bleach or dry clean